Grievance Redressal Mechanism

Any aggrieved customer can contact his/her home branch for quick resolution of grievance. The branch shall ensure the resolution of the same within 7 days from the date of receipt of the complaint.

If the branch fails to resolve the complaints or the customer is dissatisfied with the resolution offered, the aggrieved customer may appeal by sending an email to customer.grievances@gichf.com, the details of which will be available on our website www.gichfindia.com, stating the reasons for appeal or may post his/her complaints to the Grievance Redressal Officer (GRO) at GIC Housing Finance Ltd, Corporate office, National Insurance Building, 6th Floor, 14, Jamshedji Tata Road, Churchgate, Mumbai – 400 020.

The Grievance Redressal Department and/or the Grievance Redressal Officer shall ensure appropriate and timely resolution of complaints.

If the customer is still not satisfied with the resolution by the Company or if the issue is not resolved within 30 days from the date of acknowledgment of the complaint, the customer may approach the CRC - National Housing Bank or write to NHB at the following address and lodge a complaint online at the link http://grids.nhbonline.org.in OR in offline mode by post to following address: